I help teams turn complex user and business challenges into useful, usable products and services. My work spans product strategy, user research, service design, and rapid prototyping, with experience leading multidisciplinary teams from early discovery through delivery.
I combine human-centered problem solving with systems thinking and measurable outcomes, helping organizations make better product decisions and deliver experiences that work for people.
I have broad expertise in translating user wants, needs, and expectations into delightful products. I have been featured in Fast Company, Ars Technica, and Time, and worked with a number of high profile organizations, including Cisco, City of Oakland, FAA, Google, HP, Intuit, Nokia Bell Labs, Salesforce, Virgin Galactic, World Market, and numerous startups.
Some of my latest thoughts on design:
Customer Experience in the Age of AI - How AI impacts design and how design process can help
The Designer’s Guide to Machine Learning - A zero to sixty guide about machine learning and the design implications of AI
Research is the Engine for Design - Why design research is the transformative power behind great design solutions
The [Slightly] Smarter Office - A journey into the design and technical challenges of building and integrating smart devices into our everyday lives
I'd be happy to share more of the context and challenges of the projects and processes to which I've contributed. Please reach out. I'd love to talk!
I also enjoy making functional and/or whimsical objects out of discarded technology.
A Tale of Two Cities